Picking the Right Auto Repair Center
The Importance of ASE Certified Repair
In years past, finding a competent auto technician was a matter of chance. Much of the guesswork has been eliminated, thanks to the national program conducted by the non-profit National Institute for Automotive Service Excellence (ASE). ASE tests and certifies automotive professionals in all major technical areas of repair and service. With nearly 400,000 currently certified professionals, the ASE program is national in scope and has industry-wide acceptance and recognition. ASE requires technicians to re-test every five years to keep up with technology and to remain certified. All ASE credentials have expiration dates. All Certified Auto Repair Centers employ at least one ASE Certified Technician.
Choosing a Repair Shop Checklist
Here are some tips from the non-profit National Institute for Automotive Service Excellence (ASE) on finding a good repair establishment:
- Start shopping for a repair facility before you need one.
- Ask friends and associates for recommendations; consult local consumer organizations.
- Arrange for alternate transportation in advance so you will not feel forced to choose a shop based solely on location.
- Look for a neat, well-organized facility, with vehicles in the parking lot equal in value to your own and modern equipment in the service bays.
- Look for a courteous staff, with a service writer willing to answer all of your questions.
- Look for policies regarding labor rates, diagnostic fees, guarantees, acceptable methods of payment, etc.
- Ask if the repair facility specializes or if it usually handles your type of repair work.
- Look for signs of professionalism in the customer service area such as civic, community, or customer service awards.
- Look for evidence of qualified technicians: trade school diplomas, certificates of advanced course work, and certification by ASE.
- Reward good service with repeat business and customer loyalty.